When will my order ship?

Most in-stock items ship within 1–2 business days after the order is placed. Orders received before 12:00 PM EST are typically processed the same day. Orders placed after hours, on weekends, or on holidays begin processing the next business day.

What shipping methods are available?
  • Standard Ground Shipping (North America): 3–7 business days
  • Expedited Shipping: (e.g., 2-Day, Overnight): Available at checkout for an extra charge
  • International Economy:Delivery usually within 7–21 business days, depending on destination
How much does shipping cost?

Shipping rates are calculated at checkout based on the size, weight, and destination of your order. For large or bulk orders, contact us for a custom freight quote.

Can I track my shipment?

Yes. Once your order ships, we’ll email you a tracking number and carrier link. You can also view tracking updates by logging into your account.

What if my item is on backorder?
  • We'll notify you immediately with an estimated ship date.
  • You may choose to split the shipment, receiving in-stock items first at no extra charge.
Do you ship internationally?

Yes! We offer economy international shipping to most countries. Delivery time varies, and any duties or customs fees are the responsibility of the recipient.

What if my package is lost or damaged?

Please contact us within 3 business days of delivery (or the expected delivery date). Retain all original packaging. We'll work quickly to resolve the issue with a refund or replacement.

How can I get help with my shipment?
What is your return policy?

We offer a 30-day money back guarantee on most standard items. If you're not satisfied, return the product within 30 days for a full refund or replacement (excluding shipping unless the product was defective).

Can I return items after 30 days?

Yes, in some cases. Returns after 30 days are reviewed individually and may be subject to a restocking fee of up to 25%. Items must be unused and in original condition. Custom or special-order items may not be eligible for return.

How do I start a return?
Who pays for return shipping?
  • If we sent the wrong or a defective item, we’ll provide a prepaid return label
  • If the return is for any other reason (e.g., ordered the wrong part), return shipping is the buyer’s responsibility
Where do I send returns?
Ship returns to: Industrial Supply Parts
Returns Department
[Insert Warehouse Address]
[City, State, ZIP]
How long does it take to receive a refund?

Refunds are typically processed within 5–7 business days of receiving and inspecting your returned item. Refunds are issued to the original form of payment.

Can I cancel my order?

Yes—if the order has not yet shipped, you may cancel for a full refund.
Once an order has shipped, it must go through the standard return process.

What items are non-returnable?
  • Custom or special-order parts
  • Used or installed items
  • Items returned without original packaging
Still have questions?

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