At Industrial Supply Parts, we stand behind the quality of our products and the satisfaction of our customers. Whether you're ordering a single component or managing a large-scale operation, our goal is to ensure your experience with us is seamless, reliable, and risk-free.

30-Day Money Back Guarantee

We offer a 30-day money back guarantee on most standard products. If you're not fully satisfied with your purchase, return it within 30 days of the delivery date for a full refund or replacement—no questions asked.

To qualify:

  • Items must be in new, unused condition
  • Products must be returned in original packaging with all components included
  • Customized, special-order, or non-stock items may not be eligible for full refund and are evaluated case-by-case

Returns After 30 Days

If more than 30 days have passed since your purchase, we may still accept a return if:

  • The product is unused and in original condition
  • Returns are subject to a restocking fee of up to 25%
  • Some items may not be returnable, especially special-order products

If you believe your situation warrants an exception, contact us. We’re here to help and will review each case individually.

Return Process

  1. Contact Us First
    Email: support@industrialsupplyparts.com
    Phone: (480) 464-8700
  2. Tell Us What Went Wrong
    Explain why you're returning the item and if you’d prefer a refund or a replacement. If the item is defective, please include photos or a description.
  3. Prepare the Package
    Securely repackage the item(s). Include a copy of your original invoice or packing slip for faster processing.
  4. Ship It Back
    If the return is due to our error, we’ll provide a prepaid label. If it’s for another reason, return shipping is your responsibility.

Return Address

Industrial Supply Parts
Returns Department
10869 N Scottsdale Rd.
Ste 103-111
Scottsdale, AZ 85254

Refund Timeline

Once we receive and inspect the return, we typically process your refund or replacement within 5–7 business days. Refunds are issued to your original payment method.

Cancellations

If you need to cancel your order, contact us as soon as possible:

  • Stock orders not yet shipped can be fully refunded
  • Special orders may be canceled, less a 10% fee (deposit is non-refundable)
  • Orders that have already shipped must follow the return policy above

Note: Custom or special-order items may not be eligible for cancellation once production has started.

Need Help?

We’re here to assist you every step of the way: